POSSIBLE FIXES FOR A FREEZER THAT’S NOT FREEZING
You use your refrigerator and freezer to store fresh ingredients and meal-prepped recipes, but it can be frustrating if you notice your freezer isn’t cooling properly. Use this guide to learn possible causes and solutions for a freezer that’s not freezing so you can get back to making.
WHY IS MY FREEZER NOT COLD ENOUGH?
There are several possible causes for a freezer that isn’t getting cold enough, ranging from user error to worn or damaged parts that may need repairing. Explore the possible causes below to better understand how to troubleshoot this issue.
1. FREEZER AIR IS ESCAPING
The door to your freezer blocks out the warm air from your home to help maintain frosty temperatures inside. Cold air escapes when the door isn’t shut all the way or if there’s a problem with the door gasket seal. You can test the gasket seal by placing a piece of paper against the gasket and closing the freezer door. Try to tug at the paper. If there is no resistance, the gasket seal is probably loose.
2. YOUR FREEZER IS OVERPACKED
Sometimes you can troubleshoot a freezer that’s not freezing by simply reorganizing the shelves. Overpacked freezer shelves can block proper airflow, which can alter the internal temperature. Avoid overfilling your freezer and keep the evaporator fan unobstructed.
3. FROST BUILDUP INSIDE FREEZER
If your freezer isn’t getting cold enough, check the inside of the appliance for layers of frost buildup on the interior walls. If found, break down the ice to release congestion and allow proper airflow.
It is important to note that many modern freezers have an auto-defrost feature, so you may need to contact a professional for evaluation if you notice frost buildup. Check your owner’s manual to be sure.
4. DIRTY CONDENSER COILS
Over time, dirt and dust may build up on the condenser coils (located on the back or bottom of your refrigerator). This buildup can affect the freezer’s cooling capacity and lead to a freezer that won’t freeze. Use a vacuum with a crevice attachment to clear away any dust and follow the cleaning and maintenance instructions provided in your owner’s manual.
5. INCORRECT TEMPERATURE SETTINGS
Sometimes the cause of a freezer not freezing is as simple as the appliance being set to the wrong temperature. Check your freezer’s control settings and inspect the thermometer. If your freezer is cold but not freezing, try changing the thermostat from the lowest to the highest setting. A light clicking sound indicates that the appliance is switching temperatures. If you don’t hear any such sound, schedule a service with a licensed technician for a repair.
6. BROKEN OR MALFUNCTIONING PARTS
If the above causes aren’t the source of your freezer’s temperature issues, you may have one or more broken parts. The parts of your refrigerator and freezer work together to keep the appliance working as it should, but if one or more of those parts becomes damaged, you may notice performance issues. A broken start relay, evaporator fan motor, thermostat, condenser fan motor or compressor can lead to a freezer that won’t freeze.
Investigating and repairing these issues is best left to the professionals. If you have a KitchenAid® refrigerator, schedule a service at the Owner’s Service & Support Center.
POSSIBLE SOLUTIONS FOR A FREEZER THAT WON’T FREEZE
The solution for a malfunctioning freezer can vary depending on the cause. Some causes can be fixed by simply rearranging the food inside your freezer or cleaning out frost buildup, while others require the help of a licensed technician.
TIPS FOR WHEN YOUR FREEZER IS NOT WORKING
Explore the following tips to help prevent freezer malfunctions and discover what to do if your freezer stops working.
Every few months, check your freezer’s thermostat to ensure the temperature is set properly.
Follow the maintenance instructions and schedule provided in your owner’s manual.
Keep the interior of your freezer clean and organized to promote good airflow.
Make sure the freezer door shuts all the way every single time.
If you notice your freezer is not cold enough, food can typically last for 24–48 hours, as long as you keep the door closed.
HOW DO YOU TELL IF YOUR FREEZER IS BROKEN?
You can often tell that your freezer isn’t working properly by checking the temperature on the thermostat. Proper freezing temperatures are 0°F and below, and if your thermometer is reading any higher, it may be time to investigate the problem.
HOW DO YOU KNOW IF A FREEZER COMPRESSOR IS WORKING?
Many freezer compressors intermittently make a gentle humming sound. If you’re concerned that the compressor isn’t working properly, listen to your freezer for about 30 minutes. If there is no humming sound during that time, you may need to schedule a service with a licensed professional.
WHEN IS IT TIME TO BUY A NEW FREEZER OR REFRIGERATOR?
While some problems with your freezer or refrigerator can be quickly resolved, others may be more complex. If you feel it’s time to replace your appliance, KitchenAid brand offers a wide variety of options. If you already have a KitchenAid® refrigerator, you can visit the Repair or Replace service desk to help you troubleshoot problems, schedule a service with a technician or start shopping for a replacement.
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